Frequently Asked Questions
Everything you need to know about your FadedStore shopping experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and start your exchange or refund process.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure the perfect fit.
Which payment methods do you accept?
FadedStore accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your garments sustainably made?
We are committed to ethical fashion. Our collections utilize organic cotton and recycled polyester where possible, and we partner exclusively with manufacturers who adhere to fair labor standards and sustainable production practices.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.